Company SMART tag™ (by Secured Mobility LLC) is a SaaS technology service for the K-12 pupil transportation industry, equipping school buses with onboard tablets that enhance student safety and security while eliminating paper-based processes for improved efficiency and optimization of operations. SMART tag™'s technology also includes software for routing, RFID card management, and enhanced communications between the Transportation Department and their bus drivers, school campuses, and community.
Job Description The Customer Success Representative's primary role is to provides exceptional experience for each of our customers. The ideal candidate will be responsible for responding building reputable relationships with our customers in a professional and timely manner and often being the first line of communication and building the foundation between our customers and our Company.We are looking for a self-motivated individual team player, who is flexible, learns quickly, shares ideas, and has strong professional communication and problem-solving skills.
Responsibilities Provide excellent customer support through phone, webinars, virtual meetings,email and messaging platforms. Resolves issues efficiently and effectively or determines escalation to a more experienced team member. Train in a compassionate and flexible manner to address each client's skill level. Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations, while maintaining client confidentiality Create or enhance training and self-help documentation and videos for internal and external use Clearly communicates with clients (verbally and written) while researching complex issues, troubleshooting, and status updates Researches issues of varying complexity while working to resolve them and communicate progress with the client Participate in QA testing and troubleshooting for product enhancements Identify, analyzes, and implements processes, attention to fine details and/or suggests improvements Participate in team meetings Multi task and switch focus with understanding and flexibility in an company of growth Performs other duties as assigned. Demonstrates awareness of and adherence to Company policies and practices. These include but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies. Qualifications High School Diploma/GED - Required Desired - Minimum 2 years of experience in Customer Support related field, but will train the right candidate Desired - Minimum 2 years of experience in the school transportation field - but will train the right candidate Ability to travel preferred to provide onsite support (at Company Expense) Knowledgeable with Microsoft Office, Google Workspace, Zendesk, and other business related programs. Exceptional Interpersonal Skills Effective decision-making and problem-solving skills involving troubleshooting basic to moderate issues. Excellent organizational and time management skills Effective analytical ability, particularly in a technical environment. Excellent customer service attitude, communication skills (written and verbal) Ability to perform multiple tasks concurrently Ability to independently research problems/questions and find answers Ability to be flexible and adapt to complex situations and varying personalities Detail-oriented and self-motivated Willingness to continually expand on knowledge on products, services, and skillset Ability to train in a compassionate and flexible manner to address each client's skill level remotely, and in person Ability to type quickly and accurately while speaking. Bilingual - Preferred MUST BE ABLE TO PASS A BACKGROUND CHECK Job Type & Location Full-time (Hourly)
In-person: Georgetown, TX
Monday - Friday : 8 am - 5 pm CST
COVID-19 considerations: Voluntary temperature check at door.
Benefits upon completion of 1 month of employment.
Medical
Dental
Vision
Life
Disability
Eligible to participate in the company-sponsored 401K plan upon completion of 6 months of continuous employment.
Paid Sick Leave and Vacation
Compensation $16 per hour and up *
*depending on verifiable experience and skill set
Non-Compete Agreement Our standard non-compete agreement must be signed upon the start of employment.
For questions about this position please email
Secured Mobility, LLC is an at-will employer. Therefore, employment and compensation can be terminated, with or without cause, at any time without prior notice, at the employee's or employer's option. This at-will employment relationship will remain in effect throughout your employment with Secured Mobility LLC unless it is specifically modified by an express written employment agreement executed by an authorized representative of the company and you. This may not be modified by any oral or implied agreement, and no employee handbook, nor any course of conduct, practice, policy, award, promotion, performance evaluation, transfer, or length of service can modify this at-will relationship.
Job Type: Full-time
Pay: $17.00 per hour
Expected hours: 40 per week
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Monday to Friday Experience:
Technical support: 1 year (Preferred) Work Location: In person
