Customer Care Representative

Job Description:

Ripple is seeking a Customer Care Representative to join our team in Jacksonville, Florida. As a Customer Care Representative, you will be responsible for providing exceptional service to our customers, handling inquiries, troubleshooting issues, and resolving customer complaints in a timely and professional manner. This role requires excellent communication skills, a high level of empathy, and the ability to work independently in a fast-paced environment.

Responsibilities:- Manage incoming customer inquiries via phone, email, and chat- Provide accurate information about products, services, and promotions- Assist customers with account management, billing issues, and technical support- Resolve customer complaints and escalate complex issues to the appropriate team members- Maintain a high level of professionalism and empathy in all customer interactions- Collaborate with other departments to ensure customer needs are met- Meet and exceed customer satisfaction goals and performance metrics

Requirements:- 1 year of customer service experience- Independent and driven personality traits- Strong time management skills- Emotional intelligence and the ability to empathize with customers- Excellent communication and problem-solving skills- High school diploma or equivalent

Benefits:- Disability insurance- Free food- Travel opportunities

Working Environment:At Ripple, we encourage curiosity and questioning to fuel innovation and growth. Our team members are encouraged to think creatively and take ownership of their work to drive positive change within the company.

Deadline to Apply: April 7, 2024

Equal Opportunity Statement:Ripple is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all individuals feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.