We are seeking a dedicated and customer-oriented individual to join our travel team as a Travel Guest Service Associate. In this role, you will play a crucial role in ensuring a seamless and enjoyable travel experience for our clients. The ideal candidate should have a passion for hospitality, excellent communication skills, and the ability to handle various aspects of guest services in a travel setting.
Key Responsibilities: Client Assistance: Greet and assist clients at travel destinations, including airports, hotels, and other travel-related venues. Provide information about travel itineraries, local attractions, and services. Travel Coordination: Assist clients with check-in procedures, ensuring a smooth process. Coordinate transportation, luggage handling, and other travel logistics. Customer Communication: Maintain clear and open communication with clients to address inquiries and provide updates on travel arrangements. Assist with any changes or modifications to travel plans. Reservation Management: Manage and verify travel reservations, ensuring accuracy and compliance with client preferences. Coordinate with various travel service providers to secure bookings. Problem Resolution: Address and resolve any issues or concerns that arise during the travel experience. Collaborate with vendors and internal teams to ensure a high level of customer satisfaction. Documentation and Administration: Maintain organized records of client travel details, including itineraries, reservations, and contact information. Assist with administrative tasks related to travel documentation and client profiles. Client Safety and Comfort: Ensure the safety and well-being of clients during travel. Provide assistance with special requests, medical needs, or other client-specific requirements. Qualifications: High school diploma or equivalent; additional education in hospitality, travel, or a related field is a plus. Proven experience in a customer service or guest service role, preferably in the travel industry. Excellent communication and interpersonal skills. Strong problem-solving abilities with a customer-centric mindset. Familiarity with travel booking systems and related software. Ability to adapt to a fast-paced and dynamic travel environment. Attention to detail and organizational skills. Must be able to work in the U.S. Additional Information: This is a full-time position with varying shifts, including evenings, weekends, and holidays. Competitive salary and benefits package. Opportunities for professional development within the travel and hospitality industry. Salary: Based on commission and salary $30,000 - $65,000 If you are passionate about providing exceptional service in the travel industry, have a customer-centric approach, and thrive in a fast-paced environment, we encourage you to apply for the Travel Guest Service Associate position and contribute to creating memorable travel experiences for our clients.
