Job Description:
Northrop Grumman is seeking a passionate and driven Customer Care Manager to join our team in Houston, Texas. As a part-time position at a mid-to-senior level, the Customer Care Manager will be responsible for providing exceptional customer service and support to clients, ensuring their needs are met and issues are resolved in a timely and effective manner.
Responsibilities:- Serve as the main point of contact for all customer inquiries, concerns, and feedback- Build and maintain strong relationships with clients to ensure customer satisfaction and loyalty- Coordinate communication between customers and internal departments to address issues and provide solutions- Develop and implement customer care strategies to improve overall customer experience- Monitor customer feedback and trends to identify areas for improvement and make recommendations to management- Resolve customer complaints and escalations in a professional and efficient manner- Collaborate with cross-functional teams to deliver exceptional service and exceed customer expectations- Provide regular reports and updates on customer care performance and metrics
Requirements:- Bachelor's degree in Business Administration, Marketing, or related field- Minimum of 6 years of experience in customer service or related field- Proven track record of successfully managing customer relationships and resolving issues- Strong communication and interpersonal skills- Creative problem-solving abilities and critical thinking skills- Ability to work independently and as part of a team in a fast-paced environment- Proficiency in Microsoft Office Suite and customer relationship management (CRM) software- Availability to work part-time hours in Houston, Texas
Benefits:- Paid Time Off (PTO)- Free accommodation- Medical coverage
Working Environment:At Northrop Grumman, we believe in fostering a working environment that sparks creativity and motivation, inspiring greatness in our employees. The Customer Care Manager will have the opportunity to contribute to a collaborative and innovative team that values excellence in customer service.
Equal Opportunity Statement:Northrop Grumman is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status.
Deadline to Apply: May 8, 2024
Don't miss out on this exciting opportunity to join a dynamic team and make a positive impact on our customers' experience at Northrop Grumman. Apply now!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
