We currently are looking for a Customer Care Coordinator/Accounts Receivable Specialist who will be responsible for providing excellent customer service and assisting customers from start to finish. The ideal candidate will have a strong background in Accounts Receivable, Collections and working in ERP/CRM systems. Must have excellent attention to detail, be able to problem solve and multitask. We offer a full benefit packet from the time you start which is listed below.
Duties & Responsibilities:
Contributes to customer retention by strengthening relationships through account management and maintenance.
Provides account support for over 50 customer accounts at a time from start to finish of the project.
Serves customers by responding to requests, tracking customer service encounters, resolving complaints, and maintaining quality service.
Documents all customer interactions, complaints, payment history, follow up calls etc. in CRM/ERP system.
Maintain customer service database,
Completes conversion mailings by coordinating requirements and developing plans.
Provides information by collecting, analyzing, and summarizing data, and responding to requests.
Work with mortgage companies, agents and adjusters as needed.
Maintains quality service by monitoring standards and advising supervisor of potential problems.
Contacts prospective clients and maintains regular communication with existing accounts.
Prepares reports, bids, and contracts by collecting and analyzing information.
Employs research and data-gathering skills to prepares pricing models, proposals, and presentations.
Monitor market trends and adjust sales efforts accordingly
Handles various billing functions, including accounts receivable and collections
Communicates and resolves with all necessary parties on outstanding projects and money collections.
Primary back-up for the phones
Collection Calls and letters
Contacts prospective clients and maintains regular communication with existing accounts.
Filing property liens on unpaid balances
Qualifications & Requirements:
Experience in customer service
Experience in accounts receivable and collections
Must be able to multitask and Problem solve
Excellent oral and written communication skills
Able to work within a team or independently
Thrive in a fast paced, dynamic environment
Excellent computer skills preferable ERP/CRM systems
Salary:
$22.00-$24.00 plus overtime
Hours:
M-F 8:30a to 5pm
Benefits
401(k)
Dental insurance
Health insurance
Vision insurance
HSA/FSA
Life insurance
Paid sick time.
Paid vacation time
Paid Holidays
Short/Long Term
Weekly pay
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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