Customer Care Associate - Remote Work

As a Customer Care Associate at Walt Disney, you will be responsible for providing exceptional customer service to our guests remotely from your home in San Jose, California. This part-time position at the Associate level requires at least 4 years of experience in customer service.

Responsibilities:- Interact with customers via phone, email, and chat to address their inquiries, concerns, and feedback- Provide accurate information about products, services, and promotions- Handle and resolve customer complaints in a professional and timely manner- Utilize CRM software to log customer interactions and track issue resolution- Collaborate with other team members to ensure a seamless customer experience- Stay up-to-date on company policies, products, and services to provide accurate information to customers

Requirements:- Passionate and energetic attitude towards providing excellent customer service- Strong teamwork skills to collaborate effectively with colleagues- Adaptability to handle a variety of customer inquiries and issues- Excellent communication skills, both written and verbal- High school diploma or equivalent required; college degree preferred- Ability to work remotely and maintain a professional work environment- Must have a quiet and dedicated workspace in your home- Proficiency in Microsoft Office and experience with CRM software is a plus

Benefits:- Company transportation for in-person training and events- Paid Time Off (PTO) for vacation and sick days- Vision insurance for eligible employees

Working Environment:At Walt Disney, we encourage creativity and innovative thinking. You will be part of a team that values fresh ideas and inventive solutions. Embrace a culture of creativity and fun while delivering exceptional customer service.

Deadline to Apply: May 23, 2024

Equal Opportunity Statement:Walt Disney is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applicants from all backgrounds and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.