Customer Care Assistant - Work From Home

Job Description:

MetLife is seeking a motivated and customer-oriented individual to join our team as a Customer Care Assistant in Houston, Texas. This is a part-time, entry-level position that offers the opportunity to work from the comfort of your own home.

Responsibilities:- Provide exceptional customer service and support to clients via phone, email, and chat- Address customer inquiries, concerns, and complaints in a timely and professional manner- Process customer orders, cancellations, and refunds accurately and efficiently- Maintain a positive and helpful attitude while interacting with customers- Collaborate with team members to ensure a seamless customer experience- Keep detailed records of customer interactions and transactions

Requirements:- Minimum of 1 year of experience in a customer service role- Excellent communication skills, both written and verbal- Independent and hardworking personality traits- Strong soft skills, including innovation and persuasion- Ability to work effectively in a remote environment- High school diploma or equivalent

Benefits:- Training and professional development opportunities- Free food provided during work hours- Dental insurance for eligible employees

Working Environment:At MetLife, we empower our employees to take ownership and make impactful decisions. Our team-oriented environment fosters collaboration and creativity, allowing employees to thrive in their roles.

Deadline to apply: May 11, 2024

Equal Opportunity Statement:MetLife is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.