Credit & Collections Coordinator

Job summary
Supports the daily operations of the Collections Department.Provides accounts receivable collections for existing customers.
Job seniority: associate level
Responsibilities
• Reviews accounts receivable aging reports on a daily basis to identify delinquent invoices requiring immediate follow-up• Contacts delinquent customers by telephone, email, and letters according to collections policies with the highest level of professionalism• Determines the reason for delinquency and works cooperatively with customers to resolve• Thoroughly and accurately documents all collection efforts for each assigned account• Ensures all assigned accounts are managed in a timely and accurate fashion• Communicates regularly with leadership and peers on the status of accounts and escalations• Provides accurate and timely reporting of performance metrics• Reviews and reports collections metrics weekly to track progress against monthly forecasted goals• Supports cross-functional projects and teams
Requirements
• High school diploma• 2 years of collections, accounts receivable, or customer service experience• Oracle and Salesforce experience preferred• Strong verbal and written communication skills• Ability to effectively and appropriately interface with a variety of individuals or groups on a frequent basis• Process-minded with the ability to problem solve, detect patterns, and give advice on troubleshooting• Advanced excel skills and an ability to work on complex data issues• Ability to work independently and under pressure to meet deadlines• Highly organized and self-disciplined with a willingness to learn• Ability to work in a fast-paced environment
Benefits
• Health insurance coverage• Employee wellness program• Life and disability insurance• Retirement savings plan• Paid holidays• Paid time off (PTO)