Job Description:
Procter & Gamble is seeking a Contact Center Representative to join our team in San Antonio, Texas. As an Associate Level position, we are looking for individuals with at least 2 years of experience in customer service or a related field. The ideal candidate will be resilient, confident, innovative, and have a passion for research.
Responsibilities:- Handle a high volume of inbound and outbound calls from customers, providing exceptional service and resolving inquiries or issues in a professional and efficient manner- Utilize a variety of communication channels, including phone, email, and chat, to assist customers with product information, orders, returns, and more- Conduct research to find relevant and accurate information to answer customer questions and address concerns- Use problem-solving skills to troubleshoot issues and find creative solutions to meet customer needs- Provide accurate and up-to-date information on products, promotions, and company policies- Document all customer interactions and follow company protocols for data entry and record-keeping- Collaborate with other team members and departments to ensure a seamless customer experience
Requirements:- 2+ years of experience in customer service or a related field- Resilient and confident personality traits- Strong innovation and research skills- Excellent communication skills, both verbal and written- Ability to multitask, prioritize, and remain calm under pressure- Proficiency in Microsoft Office and other relevant software applications- High school diploma or equivalent required, advanced education preferred
Benefits:- Gym membership- Company equipment provided for work- Visa sponsorship for eligible candidates
Working Environment:At Procter & Gamble, we strive for excellence and uphold high standards in all endeavors. Our team is dedicated to providing top-notch customer service and creating a positive work environment for all employees.
Deadline to Apply:May 6, 2024
Equal Opportunity Statement:Procter & Gamble is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
