Job Description:
We are looking for a passionate and dedicated Contact Center Representative to join our team at Hilton Worldwide Holdings in Austin, Texas. As a part-time Associate Level representative, you will be responsible for providing exceptional customer service to our guests and clients over the phone and through online channels.
Responsibilities:- Answering incoming calls and responding to customer inquiries in a professional and timely manner- Resolving customer complaints and issues with efficiency and empathy- Processing reservations and cancellations accurately- Providing information about Hilton hotels, amenities, and loyalty programs to customers- Collaborating with other departments to ensure seamless communication and customer satisfaction- Using CRM software to track customer interactions and maintain accurate records- Meeting and exceeding performance goals and metrics set by the company
Requirements:- Minimum of 4 years of experience in a customer service or contact center role- Strong communication skills and the ability to remain calm and professional under pressure- Excellent time management and organizational skills- Leadership qualities and the ability to work effectively in a team environment- Experience working with CRM software and other contact center tools- Passion for delivering outstanding customer service and creating memorable experiences for guests- Flexibility to work a part-time schedule, including evenings and weekends
Benefits:- Relocation allowance for eligible candidates- Remote work flexibility options- Medical coverage for part-time employees- Opportunities for professional growth and development within the company
Working Environment:At Hilton Worldwide Holdings, we strive to pave the way for diversity and inclusivity in our contact center and beyond. We are committed to creating a culture of belonging where all employees feel valued and respected for their unique perspectives and contributions.
Equal Opportunity Statement:Hilton Worldwide Holdings is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status. We welcome applications from candidates of all backgrounds and encourage diversity in the workplace.
Deadline to apply: ********
If you meet the qualifications and are excited about the opportunity to join our team as a Contact Center Representative, we encourage you to apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
