Job Description:
Massachusetts Mutual Life Insurance is seeking a Contact Center Officer to join our team in Austin, Texas. As a Contact Center Officer, you will play a crucial role in providing exceptional customer service and support to our clients. This is an entry-level position ideal for individuals with at least 1 year of experience who are resourceful, motivated, and possess strong presentation and communication skills.
Responsibilities:- Answer incoming calls and respond to customer inquiries in a professional and timely manner- Provide information about our products and services, educate customers on insurance options, and assist with policy-related questions- Process customer transactions, update account information, and handle policy changes accurately- Resolve customer complaints and issues effectively, escalating as needed to ensure customer satisfaction- Maintain a high level of knowledge about insurance products, industry trends, and company policies- Collaborate with team members and other departments to ensure seamless customer service experience- Meet and exceed performance metrics and goals set by the company
Requirements:- Bachelor's degree preferred- 1 year of experience in a customer service or call center role- Strong communication and presentation skills- Ability to multitask, prioritize tasks, and work effectively under pressure- Proficient in Microsoft Office Suite and CRM software- Detail-oriented and highly organized- Ability to adapt to change and handle challenging situations with a positive attitude- Insurance industry experience is a plus
Benefits:- Vision insurance- Parental leave- Joining Bonus- Competitive salary and benefits package
Working Environment:At Massachusetts Mutual Life Insurance, we strive to nurture an entrepreneurial atmosphere, even within an established organization. We encourage creativity, innovation, and personal growth among our employees. As a Contact Center Officer, you will have the opportunity to make a meaningful impact on our customers and contribute to the success of our company.
Deadline to Apply:Please submit your application by May 6, 2024.
Equal Opportunity Statement:Massachusetts Mutual Life Insurance is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. We are committed to creating an inclusive and diverse workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
