Contact Center Assistant - Remote Work

Job Description:

Wells Fargo is currently seeking a Contact Center Assistant to join our team in Dallas, Texas for remote work. This part-time position is at the Associate level, requiring at least 2 years of experience in a similar role. The ideal candidate will be dedicated and energetic, possessing strong time management and decision-making skills.

Responsibilities:1. Handle inbound and outbound calls from customers in a professional and courteous manner2. Provide assistance with account inquiries, account maintenance, and troubleshooting customer issues3. Escalate complex customer concerns to the appropriate department for resolution4. Process customer transactions accurately and efficiently5. Maintain a high level of customer satisfaction through effective communication and problem-solving6. Adhere to company policies and procedures at all times

Requirements:1. High school diploma or equivalent2. 2+ years of experience in a contact center or customer service role3. Excellent communication skills, both verbal and written4. Proficient in Microsoft Office Suite and basic computer applications5. Ability to work independently and as part of a team6. Strong organizational skills and attention to detail7. Must have a quiet, distraction-free workspace for remote work

Benefits:1. Medical coverage2. Relocation allowance3. Free accommodation for remote work4. Opportunities for career growth and development

Working Environment:As a Contact Center Assistant at Wells Fargo, you will have the opportunity to build strong relationships with colleagues, clients, and partners. We foster a collaborative and inclusive working environment where employees are encouraged to share ideas and innovate.

Equal Opportunity Statement:Wells Fargo is an equal opportunity employer and does not discriminate based on race, color, religion, sex, age, national origin, disability, or any other basis protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: May 4, 2024

If you meet the requirements and are passionate about delivering exceptional customer service, we encourage you to apply for the Contact Center Assistant position with Wells Fargo today. Join us in our mission to help our customers succeed financially!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.