Job Description:
Ripple is seeking a hardworking and reliable Contact Center Assistant to join our team in Fort Worth, Texas. This is an entry-level position perfect for individuals with little to no experience in the field. As a Contact Center Assistant, you will be responsible for providing excellent customer service and assisting with various tasks to ensure smooth operations within the contact center.
Responsibilities:- Handle incoming calls and emails from customers in a professional and courteous manner- Assist customers with inquiries, issues, and requests promptly and efficiently- Maintain accurate records of customer interactions and transactions- Collaborate with team members to resolve customer complaints and escalate issues as needed- Follow communication scripts and guidelines to ensure consistency and high-quality service- Assist with data entry, documentation, and administrative tasks as assigned- Continuously strive to improve customer satisfaction and loyalty through effective communication and problem-solving skills- Adhere to company policies and procedures to ensure compliance and consistency in service delivery
Requirements:- No prior experience required; on-the-job training will be provided- Strong emotional intelligence and the ability to empathize with customers- Excellent communication skills and a cooperative attitude towards teamwork- Basic computer skills and proficiency in Microsoft Office Suite- High school diploma or equivalent- Must be able to work full-time in Fort Worth, Texas- Must be able to work in a fast-paced environment and adapt to changing priorities- Ability to multitask and prioritize tasks effectively
Benefits:- Vision insurance- Paid sick leave- Paid overtime
Working Environment:As a Contact Center Assistant at Ripple, you will have the opportunity to work in a dynamic and innovative environment that values creativity and encourages fresh ideas. Our team is dedicated to finding inventive solutions to customer needs and challenges, and we welcome individuals who are passionate about making a positive impact.
Deadline to apply: May 8, 2024
Equal Opportunity Statement:Ripple is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
