Consumer Investigator

Introduction The Department of Transportation, Division of Motor Vehicles is currently hiring for two Consumer Protection Investigator positions within the Bureau of Vehicle Services, Dealer and Agent Section! These positions are located at 3550 Mormon Coulee Road, La Crosse, WI 54601 and 433 W St Paul Ave, Ste 300, Milwaukee, WI, 53203.
WisDOT is a great place to work! In addition to meaningful and rewarding work, we offer a competitive benefits package featuring:
Substantial leave time including at least 3.5 weeks of paid leave time to start, 9 paid holidays, and 130 hours of sick time that roll over each year. Excellent and affordable health, vision, and dental benefits (health plan options start at just $39/month for single plans and $97/month for family plans after two months of employment) A casual office atmosphere, flexible work schedules, and telework options depending on the position's requirements An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan Well Wisconsin Wellness Program A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being Use this Total Rewards Calculator to see the total value of our competitive benefits package! In addition to our generous employee benefits, we strive for inclusivity and celebrate different religious holidays and cultural observances and provide flexibility for utilizing paid time off for such celebrations. For more information on WisDOT you can visit our website by clicking here . The Wisconsin Department of Transportation is an organization dedicated to creating transportation solutions through innovation and exceptional service. We are committed to fostering an environment rooted in Integrity, Diversity, Excellence, and Accountability . Click here to learn more about how we apply these values in our work.
Position Summary These positions perform investigations and inspection work to ensure compliance of state laws and Department rules by motor vehicle dealers, motor vehicle salvage dealers, wholesale auction dealers, motor vehicle manufacturers, motor vehicle wholesale dealers, motor vehicle distributors, salespersons, bid card holders, and their respective representatives. These positions also plan detailed investigations to resolve complaints and correct violations. These positions also may work with law enforcement officials on motor vehicle trade practice regulations and complex schemes involving title and salvage fraud.
These positions will be hired at the entry, senior, or advanced level, depending on qualifications.
Salary Information Starting salary for the Consumer Protection Investigator (pay schedule-range 05-13) is $23.82/hr ; for Senior (pay schedule-range 05-14) is $25.76/hr ; for Advanced (pay schedule-range 05-15) is $27.87/hr . Pay is set depending on qualifications. A twelve-month probationary period is required. Pay for current state employees will be set in accordance with the Compensation Plan.
Job Details WisDOT does not sponsor work visas. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States. WisDOT is not an E-verify employer.
Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check which may include FBI fingerprinting.
This position requires frequent travel on an independent basis throughout the assigned region of the state and occasionally throughout the state.
Certain positions within this Department may allow remote/work from home flexibility for a portion of their work schedule, depending on the needs of the position and the work unit. This topic and any remote work flexibility that may be available will be discussed in more detail in the interview process. For permanent positions that allow remote work flexibility, it is not anticipated that working outside of Wisconsin (or bordering cities) will be allowed because positions may need to report to office locations in Wisconsin on short notice.
Qualifications A minimally qualified candidate will have experience with each of the following:
Experience documenting detailed information and summarizing the data in a written report. Experience interacting with a diverse group of internal and external business partners (business partners may include a division, a bureau, a partner agency, the public, etc.) Experience using Microsoft Office software or similar software (software may include Word, PowerPoint, Outlook, etc.) In addition to the qualifications listed above, a well-qualified candidate will have experience with at least one of the following:
Experience gathering and analyzing information from business partners. Experience interpreting and applying complex information, such as rules, laws, statutes, or regulations, and explaining the information to business partners. In addition to the qualifications listed above, a qualified candidate at the senior level will have experience with all of the following:
Independently and effectively managing a high-volume caseload. A high-volume caseload may include spending at least 50% of full-time work activities on prioritizing and investigating cases. Interpreting and applying laws and regulations and educating businesses on them through formal or informal training. In addition to the qualifications listed above, a qualified candidate at the advanced level will have with at least one of the following:
Independently researching and resolving consumer complaints regarding vehicle sales. Independently initiating, planning, and conducting comprehensive investigations of complex, fraudulent, deceptive, and unfair business practices involving motor vehicles. How To Apply Apply online! To apply, click "Apply for Job" to start the application process. Then, you will access your existing account or to create a new account if you don't have an account. Once you are logged in, click "Apply for Job." Follow the steps outlined in the application process and submit your application.
Your application materials are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job. For instructions on how to develop and what should be included in these materials, click here . For more information on the basics of the selection process and how the State of WI ensures fair and equitable treatment of all applicants, click here . The vast majority of applicants are able to outline their background and experience in their resume in 1-3 pages. Any resumes submitted with more than 10 pages will not be considered after page 10. If this job posting requires a letter of qualifications, the same limit applies.
Permanent classified state employees who are eligible for consideration (transfer or voluntary demotion) should complete the application process as described above by the stated deadline.
Submitted materials will be evaluated by a panel of job experts and the most qualified applicants will be invited to participate in the next step of the selection process. Questions related to the job and how to apply can be directed to Becca Ott at or . For general wisc.jobs user information and technical assistance, please see the wisc.jobs Frequently Asked Questions page.
Deadline to Apply The deadline to apply is 11:59 PM on Sunday, April 21, 2024.