Communications Engineer (5178 - Enterprise Infrastructure Engineer)

Location : Tucson, AZ

Job Type: Full Time

Job Number: ********

Department: Information Technology

Division: IT NON PCWIN TOWER

Opening Date: 04/19/2024

Closing Date: 5/3/2024 11:59 PM Arizona

FLSA: Exempt

Position Description

REOPEN

Salary Grade: 17

Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification.

The Pima County Information Technology Department is seeking a Communications Engineer
for the County Classified Title of "Enterprise Infrastructure Engineer".

This position involves a mix of engineering design/planning, and outside plant fiber optic construction project management. Successful candidates will be self-motivated and meticulous. Communication and organizational skills are critical. The work primarily involves building construction drawings and specifications, coordination with contractors and relevant stakeholders, and managing construction oversight. This position must successfully test and maintain certification for Arizona Criminal Justice Information System (ACJIS). This must be in place prior to completion of the training period.

In applying for this position, pay particular attention to the description that follows and to the preferred qualifications at the end of this posting, addressing each qualification in your application. This position is on site with the possibility of part-time telecommuting after 6 months of initial probation.

Keywords:
OSP Fiber Infrastructure, Fiber Optic Construction, AutoCAD, Structured Cabling
Duties/Responsibilities

(Work assignments may vary depending on the department's need and will be communicated to the applicant or incumbent by the supervisor.)

Develops procedures required to maintain and support on-going computing needs and ensures documentation is accurately maintained;

Creates and maintains capacity plans and disaster recovery plans for the server farm;

Assists in establishing and justifying operating and capital budgets.

Operational and Client Management Provides cost and time estimates for new requirements;

Responsible for the day-to-day operations of the computing center;

Ensures smooth transition of new systems into production status through final approval of production control process (PCP) documentation;

Ensures associated system components and associated jobs are properly scheduled and operational per PCP requirements;

Ensures the proper tools and procedures are implemented and utilized;

Ensures proper backups and storage management procedures are implemented and adhered to meeting business and disaster recovery needs;

Ensures proper escalation procedures are implemented, maintained and utilized;

Coordinates, develops and implements system administration policies, procedures, guidelines and standards;

Ensures appropriate service level objectives (SLO) are defined as required by the server-based applications;

Designs SLO measurement criteria to extract performance data to enable SLO reporting;
Ensures server SLOs are achieved;

Forecasts server growth and provides pro-active capacity management;

Performs active deployment of server virus cleansing applications to maintain a virus free environment.

Computing Engineering & Maintenance Coordinates and manages the engineering and delivery of virtual server implementation, support, migration, and upgrade services to the business computing and storage management environment, to include: Installation, configuration, troubleshooting and maintenance of server/data storage environment and associated documentation;
Configuration management, operational management, software release and patch testing, monitoring and resolution of all related problems;
Designs department procedures regarding implementation and security measures for software and hardware usage within the server/data storage environment;

Coordinates and executes the implementation of vendor supplied upgrades and patches;

Coordinates, sets-up and performs on-going maintenance of all disaster recovery and capacity planning requirements;

Coordinates and performs on-going maintenance to meet compliance requirements including records retention requirements.

Project Management Functions as the project leader/manager on medium to large project efforts to ensure all capabilities required are provided for;

Plans, coordinates, and implements the ITD computing center business plan;

Manages specific projects required to deliver critical computing center capabilities to meet application and internal technical infrastructure needs;

Participates on various group technical infrastructure teams to drive standardization and strategic implementations;

Coordinates and interfaces with vendors for on-going life cycle maintenance and support activities.

Team Management May supervise and evaluate performance of assigned staff.
Analyzes, evaluates and coordinates resolution and implementation of specific critical computing center components within the IT support environment;

Leads development of critical computing center and/or IT support components to enhance service delivery and support to customer base;

Leads, plans, coordinates, and implements key components of the ITD computing center business plan.

KNOWLEDGE & SKILLS:

Knowledge of: enterprise backup and redundancy environments;
IT Information Library for the Incident, Problem and Configuration Management environment;
virtualized Server environments and related web services (e.g., IIS), email (e.g., Exchange), related security technologies and alternative marketplace solutions utilized for departmental and enterprise solutions;
directory services and policy management environments;
industry security standards, procedures and technologies;
operational roles and responsibilities in configuring, deploying and maintaining a virtualized enterprise computing platform operating relational database application environments;
principles and techniques of effective supervision;
project management concepts (e.g., resource planning/scheduling, Gantt charts, critical path analysis).

Skill in: provisioning servers and storage within a virtualized and storage network environment;
configuring, deploying and maintaining an Automated (tapeless) back-up;
organizing workload, being proactive and managing a wide variety of requests simultaneously;
written, verbal and interpersonal communications;
leading the development of procedures and work instructions;
leading individual employees and work teams;
working as a member of a team;
employing quality skill sets and diagnostic tools;
configuring, deploying, optimizing, maintaining and upgrading a virtualized enterprise computing and storage environment;
coordinating and communicating with internal and external customers/vendors;
employing diagnostic, analytical and conceptual skills with detailed orientation;
using standard directory and networking protocols (e.g., WINS, DNS and TCP/IP).

Minimum Qualifications

(1) A B achelor's degree from an accredited college, university, or technical trade school with a major in computer science, computer engineering, management information systems (MIS), or a closely related f ield as determined by the appointing authority at the time of recruitment and four years of work experience in the maintenance and administration of client computing hardware and software infrastructure and two years of experience in the maintenance & administration of a virtualized computing and storage environment. (Note: the experience identified may be obtained concurrently.)
OR:
(2) An Associate's degree from an accredited college, university, or technical trade school with a major in computer science, computer engineering, management information systems (MIS), or a closely related field as determined by the appointing authority at the time of recruitment and six years of work experience in the maintenance and administration of a client computing hardware and software infrastructure, and two years of experience in the maintenance & administration of a virtualized computing and storage environment. (Note: the experience identified may be obtained concurrently.)
(Additional relevant work experience and/or education from an accredited college, university, or technical school may be substituted.)

Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.

Preferred Qualifications: (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.):

Experience with/knowledge of outside plant optical fiber design and construction.

Experience with facility-structured cabling, cabling standards, and regulations.

Experience with/knowledge of communications site management and development.

Experience with/knowledge of AutoCAD with schematic or construction drawing experience.

Experience with construction contractors and project management.
Selection Procedure :
Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum/desired qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum/desired qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process.
Supplemental Information

Licenses and Certificates: Valid driver license is required at time of application. Valid AZ driver license is required at time of appointment. The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicant's suitability to operate county vehicles in accordance with Pima County administrative procedures. Failure to obtain and maintain the required licenses and certifications shall be grounds for termination. Any offer of employment resulting from this recruitment is contingent upon Fleet Services' review and approval of the candidate's driving record. Some positions require a valid Arizona Class D driver license at time of application or prior to completion of an initial or promotional probation period. Failure to obtain/maintain the required certification/licensures shall be grounds for termination.

Special Notice Items: The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history. A prior criminal conviction will not automatically disqualify a candidate from employment with the County.

Physical/Sensory Requirements: Physical and sensory abilities will be determined by position.

EEO Information: Pima County Government is an Equal Employment Opportunity employer. We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law.

Pima County provides access to high-quality, affordable healthcare for eligible employees and has an award-winning wellness program. Our plan is designed to ensure a high level of coverage and financial protection. Read more about our benefits program by