Job Description:
Cardinal Health is seeking a talented and resourceful Client Support Representative to join our team. This is a remote work position based in Columbus, Ohio, offering part-time hours. As an Associate level role, we require a minimum of 2 years of experience in customer service or client support.
Responsibilities:1. Handle incoming client inquiries through phone, email, and chat in a timely and professional manner.2. Assist clients with product-related questions, issues, and technical support.3. Build and maintain strong client relationships through effective communication and problem-solving skills.4. Collaborate with internal teams to ensure client needs are met and issues are resolved.5. Identify opportunities to upsell products and services to clients through persuasion and negotiation.6. Maintain accurate records of client interactions and transactions in the CRM system.
Requirements:1. Resourceful and driven individual with a passion for providing excellent customer service.2. Strong communication skills and ability to effectively interact with clients and internal teams.3. Ability to work independently in a remote setting and prioritize tasks to meet deadlines.4. Experience in a client-facing role, preferably in a healthcare or medical industry.5. Proficiency in CRM systems and Microsoft Office suite.6. High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
Personality Traits:- Resourceful: Able to find creative solutions to client problems.- Driven: Motivated to exceed client expectations and meet sales targets.
Soft Skills:- Persuasion: Ability to influence and persuade clients to consider additional products or services.- Negotiation: Skilled at negotiating with clients to reach mutually beneficial agreements.
Benefits:- Training & professional development opportunities to help you grow in your career.- Free food provided during work hours to keep you fueled and focused.- Gym membership reimbursement to support your health and wellness.
Working Environment:At Cardinal Health, we cultivate an environment where technology is harnessed to drive innovation and efficiency. You'll have the opportunity to work with cutting-edge tools and systems to deliver exceptional client support.
Equal Opportunity Statement:Cardinal Health is an equal opportunity employer and is committed to diversity in the workplace. We encourage all qualified individuals to apply, regardless of race, gender, age, religion, or disability status.
Deadline to Apply:Please submit your application by May 22, 2024, to be considered for this exciting opportunity to join our team as a Client Support Representative.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
