Job Description:
We are seeking a talented and experienced Client Support Manager to join our team at Comcast. This is a remote work position based in San Jose, California. The Client Support Manager will be responsible for managing client relationships and ensuring the highest level of customer satisfaction. This is a part-time position at a mid-to-senior level, requiring a minimum of 7 years of experience in a similar role.
Responsibilities:1. Build and maintain strong client relationships through regular communication and follow-up.2. Serve as the primary point of contact for clients, addressing any inquiries or issues in a timely and effective manner.3. Collaborate with internal teams to ensure successful delivery of services and solutions to clients.4. Develop and implement strategies to improve customer retention and satisfaction.5. Analyze client feedback and data to identify areas for improvement and make recommendations for enhancements.6. Prepare and deliver presentations to clients on a regular basis.7. Monitor client accounts and track key performance metrics to ensure goals are met.8. Provide training and support to clients on our products and services.
Requirements:1. Reliable and energetic personality traits.2. Strong attention to detail and presentation skills.3. Minimum of 7 years of experience in client support or a related field.4. Excellent communication and interpersonal skills.5. Ability to work independently and collaboratively in a remote setting.6. Proficiency in Microsoft Office Suite and CRM software.7. Bachelor's degree in business, marketing, or a related field is preferred.
Benefits:1. Free food provided during working hours.2. Joining bonus for new hires.3. Vision insurance coverage for employees.4. Opportunities for professional growth and development.
Working Environment:At Comcast, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. Our team is highly collaborative and values teamwork, communication, and innovation. As a Client Support Manager, you will have the opportunity to work in a dynamic and exciting environment where your contributions are valued and recognized.
Deadline to Apply:Please submit your application by May 29, 2024.
Equal Opportunity Statement:Comcast is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or veteran status. All qualified applicants will receive consideration for employment without regard to any of these factors.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
