Client Relations Assistant - Work From Home

Job Description:

Eli Lilly is seeking a Client Relations Assistant to work remotely from home in San Jose, California. As a Client Relations Assistant, you will be responsible for maintaining positive relationships with clients, resolving client issues, and ensuring client satisfaction.

Responsibilities:- Manage client inquiries and requests through phone, email, and chat- Build and maintain strong relationships with clients to ensure ongoing satisfaction- Identify opportunities to upsell or cross-sell products and services to clients- Address and resolve client issues and concerns in a timely and professional manner- Assist in developing and implementing client retention strategies- Collaborate with sales and marketing teams to meet client needs and goals- Maintain accurate, up-to-date client records and documentation

Requirements:- Bachelor's degree in Business Administration, Marketing, or a related field- 2+ years of experience in client relations or customer service- Strong communication and interpersonal skills- Driven and hardworking with a passion for exceeding client expectations- Ability to problem-solve and think creatively to meet client needs- Persuasive and able to build rapport with clients- Proficient in Microsoft Office and CRM software- Ability to work independently and self-motivated

Benefits:- Company transportation for local travel- Paid Time Off (PTO)- Profit sharing opportunities

Working Environment:At Eli Lilly, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value innovation, creativity, and a proactive approach to problem-solving.

Deadline to apply: May 17, 2024

Equal Opportunity Statement:Eli Lilly is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.