Client Fulfillment Associate is responsible for providing accurate, complete management reports, controlling and reviewing data for accounts, using our core systems to generate reports. Research potential issues, analyze client data information using tools and managerial reports. Evaluate and improve quality of information in the systems.
Duties and Responsibilities
Generate reports using our Core System Olympic, NetX360, Global KYC, Service Request, Report Manager and other reporting tools. Maintain and support core systems, report systems, data update and workflows.
Demonstrated ability to perform basic programming tasks with e-signature services such as Adobe Sign / Docusign or similar.
Support Account Services and Client Onboarding departments workflow and make appropriate changes aimed at continuous improvement and greater efficiencies
Develop, implement and monitor effective reporting tools
Manage and produce multiple reports including, but not limited to: tax forms (W8s), Jira, missing documentation, fee exception, returned mail, Item for Attention (NetX360), suitability and backup withholding taxes
Support and monitor the review of discrepancy report between BII X IIS (CDS Report Manager)
Establish close partnership with all other areas of the bank, to ensure timely and flawless completion of all quality control for client data.
Support the development, of maintenance of policies and procedures.
Perform investigations to address inquiries from internal and external clients
Engage other areas of the bank to solve pending documentation issues in a timely manner
Support new system development projects/conversions. Supports department head with special projects and requests
Support with demands from Regulators, Internal and external Auditors requests.
Compliance with BSA/AML laws, rules, regulations and the bank's BSA/AML policies and procedures
Create efficiency for existing process and bring new methods to improve client's experience
Qualifications Bachelor's Degree or equivalent experience
5 years of work experience
Advanced knowledge of Microsoft Office: MS Excel, Power Point, Access and Word.
Ability to communicate effectively, clearly and persuasively in both verbal and written communications
Proven ability managing multiple account documentation tasks in a fast-paced, multi-function environment
Capacity to work effectively in an environment with shifting priorities and rapid changes
Exceptional ability to apply logic and sound judgment in identifying, gathering, and analyzing data
Demonstrated ability to manage multiple projects simultaneously with a high degree of efficiency and timeliness
Knowledge of SQL is a plus
Knowledge of programming languages such as C# or Java is a plus.
Previous experience as a liaison between Operations and IT is a plus.
Fluency in English
Portuguese and/or Spanish is desirable
