Job Description:
General Mills is seeking a dedicated and energetic Chat Support Representative to join our team in Columbus, Ohio. As a Chat Support Representative, you will be responsible for providing exceptional customer service and support through various digital communication channels. This role requires strong communication skills, problem-solving abilities, and a customer-focused mindset.
Responsibilities:1. Respond to customer inquiries and issues in a timely and professional manner through chat platforms.2. Provide product information, troubleshooting assistance, and technical support to customers.3. Assist customers with placing orders, processing returns, and resolving billing issues.4. Escalate complex problems to the appropriate department or supervisor for resolution.5. Maintain accurate and detailed records of customer interactions and transactions.6. Collaborate with other team members to improve processes and enhance the customer experience.7. Stay current on company products, services, and policies to provide accurate information to customers.8. Meet and exceed key performance indicators, such as response time and customer satisfaction metrics.
Requirements:1. Minimum of 4 years of experience in customer service or a related field.2. Energetic and driven personality with a positive attitude.3. Strong time management and organization skills.4. Ability to negotiate and resolve conflicts with customers effectively.5. Excellent written and verbal communication skills.6. Proficient in using chat support software and other digital communication tools.7. Flexibility to work evenings, weekends, and holidays as needed.8. A high school diploma or equivalent is required; relevant certifications or training is a plus.
Benefits:1. Free food and snacks provided for employees.2. Free accommodation for employees who meet specific requirements.3. Life insurance coverage for all full-time employees.
Working Environment:At General Mills, we value diversity and inclusion and encourage employees to thrive in an environment that embraces change and responds resiliently to challenges. Employees are supported in their professional development and have opportunities for growth within the company.
Deadline to Apply: May 31, 2024
Equal Opportunity Statement:General Mills is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate individual differences and welcome people of all backgrounds to apply for our job opportunities.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
