Chat Support Officer

Job Description:

We are seeking a passionate and motivated Chat Support Officer to join our team at Robinhood in San Antonio, Texas. As an Associate Level Chat Support Officer, you will be responsible for providing exceptional customer service through our online chat platform. Your primary role will be to assist customers with inquiries, technical issues, and account management in a timely and professional manner.

Responsibilities:- Respond to customer inquiries and resolve issues via online chat- Provide technical support for our platform and troubleshoot customer problems- Educate customers on our products and services- Communicate effectively with customers to ensure their needs are met- Collaborate with other team members to improve customer satisfaction and efficiency- Maintain accurate records of customer interactions and transactions

Requirements:- Minimum of 2 years of experience in customer service or a related field- Strong critical thinking and analysis skills- Excellent communication and interpersonal skills- Ability to work in a fast-paced environment and multitask effectively- Proficiency in typing and using online chat platforms- High school diploma or equivalent

Personality Traits:- Passionate about providing excellent customer service- Motivated to exceed customer expectations

Soft Skills:- Critical thinking skills to analyze and solve customer issues- Strong analytical skills to assess customer needs

Benefits:- Joining Bonus- Medical coverage- Paid overtime

Working Environment:Join a team that leads the industry through cutting-edge ideas and solutions. Be part of a dynamic and innovative work environment that promotes growth and development.

Deadline to apply: May 1, 2024

Equal Opportunity Statement:We are an equal opportunity employer and value diversity in our workforce. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, genetics, disability, or veteran status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.