Job Description:
Waste Management is seeking a Chat Support Associate to join our dynamic team in providing remote customer support services. As a Chat Support Associate, you will be responsible for assisting customers via chat with any inquiries or issues they may have regarding our waste management services. This position is part-time, with the opportunity for growth and advancement within the company.
Responsibilities:- Respond to customer inquiries and issues promptly and professionally via chat- Provide accurate information and solutions to customers- Collaborate with team members to ensure excellent customer service- Maintain records of customer interactions, transactions, and inquiries- Identify and escalate priority issues as needed- Stay up-to-date on product knowledge and company policies- Meet performance metrics and goals set by management
Requirements:- Minimum of 2 years of experience in customer service or a related field- Excellent communication skills, both written and verbal- Strong decision-making skills and ability to think quickly on your feet- Adaptability to changing situations and customer needs- Ability to work independently and as part of a team- High school diploma or equivalent required
Personality Traits:- Adaptable: Ability to adjust and thrive in a fast-paced environment- Resourceful: Finding creative solutions to customer inquiries and issues
Soft Skills:- Decision-making: Ability to make quick and effective decisions to resolve customer issues- Adaptability: Flexibility to handle various customer situations and adapt to changing circumstances
Benefits:- Joining Bonus- Vision insurance- Relocation allowance
Working Environment:At Waste Management, you will flourish in a culture that embraces change and responds resiliently to challenges. Our team values collaboration, innovation, and a dedication to providing excellent customer service.
Deadline to Apply:May 2, 2024
Equal Opportunity Statement:Waste Management is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
