Chat Support Associate - Remote Work

Job Description:

Altria Group is seeking a proactive and enthusiastic Chat Support Associate to join our remote team in Fort Worth, Texas. As an Associate Level Chat Support Associate, you will be responsible for providing exceptional customer service through chat support channels. This is a part-time position with the opportunity for growth within the company.

Responsibilities:- Provide timely and accurate responses to customer inquiries via chat support- Resolve customer issues and escalate as needed- Maintain a positive and professional attitude while interacting with customers- Collaborate with team members to ensure a seamless customer experience- Meet and exceed performance metrics for customer satisfaction and resolution

Requirements:- 4 years of experience in customer service or a related field- Excellent written communication skills- Ability to multitask and prioritize in a fast-paced environment- Driven and energetic personality traits- Creativity and persuasion as soft skills- Bachelor's degree preferred

Benefits:- Free accommodation for remote work- Paid overtime opportunities- Disability insurance coverage- Opportunity for advancement based on performance and merit

Equal Opportunity Statement:Altria Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Deadline to apply: May 4, 2024

If you meet the requirements and are excited about the opportunity to work remotely as a Chat Support Associate with Altria Group, we encourage you to apply before the deadline. We look forward to reviewing your application and potentially welcoming you to our team.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.