Job Description:
We are looking for a motivated Call Center Officer to join our team at Charles Schwab in San Diego, California. As a Call Center Officer, you will be responsible for handling incoming calls from clients, providing information on our services, and resolving any issues or concerns they may have. This is a part-time position at the Associate Level with a required two years of experience.
Responsibilities:- Answer incoming calls from clients and provide information on our products and services- Resolve client issues or concerns in a timely and professional manner- Document all client interactions accurately in our database- Follow up with clients to ensure their needs have been met- Collaborate with other team members to provide excellent customer service- Meet or exceed performance goals set by management
Requirements:- Two years of experience in a call center or customer service role- Driven and adaptable personality traits- Strong project management and problem-solving skills- Excellent communication skills, both written and verbal- Ability to work well under pressure and handle multiple tasks simultaneously- Proficiency in Microsoft Office and customer relationship management software
Benefits:- Company-provided equipment- Company transportation for work-related purposes- Visa sponsorship for qualified candidates
Working Environment:At Charles Schwab, we embrace a culture that challenges norms and encourages bold thinking. Our team members are encouraged to think creatively and strive for excellence in everything they do. We believe in fostering a supportive and inclusive environment where all employees can thrive and reach their full potential.
Deadline to Apply:Please submit your application by May 15, 2024.
Equal Opportunity Statement:Charles Schwab is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
