Call Center Associate

Job Description:

We are seeking a part-time Call Center Associate to join our team at First Data in San Jose, California. As a Call Center Associate, you will be responsible for handling inbound and outbound calls from customers, providing excellent customer service, and resolving any issues or questions they may have.

Responsibilities:- Answering incoming calls from customers and assisting with inquiries or issues- Making outbound calls to follow up on customer inquiries or requests- Providing exceptional customer service and ensuring customer satisfaction- Resolving customer complaints or issues in a timely and professional manner- Updating customer information in the database- Meeting and exceeding customer service targets and goals- Collaborating with other team members to ensure a seamless customer experience- Managing a high volume of calls while maintaining a positive attitude

Requirements:- 2 years of experience in a customer service or call center role- Energetic and driven personality- Strong leadership and research skills- Excellent communication and problem-solving abilities- Ability to work well in a fast-paced environment- High school diploma or equivalent- Proficiency in Microsoft Office and CRM software

Benefits:- Travel & spending expenses- Retirement plan- Travel opportunities- Opportunities for career growth and development

Working Environment:At First Data, we pride ourselves on being a company that transcends borders, promoting collaboration on a global scale. Our team members come from diverse backgrounds and work together to achieve success in a dynamic and inclusive environment.

Deadline to apply: May 29, 2024

Equal Opportunity Statement:First Data is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.