Call Center Associate

Job Description:

EMCOR Group is seeking a part-time Call Center Associate to join our team in San Francisco, California. As an Associate Level Call Center Associate, you will be responsible for handling inbound and outbound calls to provide excellent customer service and support for our clients. This position requires at least 3 years of experience in a customer service or call center environment.

Responsibilities:1. Answering incoming calls from customers and providing support and assistance as needed.2. Making outbound calls to follow up on customer inquiries and resolve any issues.3. Documenting all interactions with customers in the company's database.4. Escalating complex customer issues to the appropriate department for resolution.5. Providing product and service information to customers in a professional and courteous manner.6. Meeting or exceeding performance metrics for call volume, quality, and customer satisfaction.7. Collaborating with team members to improve processes and customer service experiences.

Requirements:1. 3+ years of experience in a customer service or call center role.2. Driven and adaptable personality traits.3. Strong attention to detail and critical thinking skills.4. Excellent communication and interpersonal skills.5. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.6. Proficiency in Microsoft Office and CRM software.7. High school diploma or equivalent required.

Benefits:1. Gym membership.2. Company-provided equipment.3. Joining bonus.

Working Environment:At EMCOR Group, we value data-driven decision-making and strategic initiatives. As a Call Center Associate, you will be encouraged to leverage data to inform your decisions and drive the company's overall success.

Deadline to Apply:May 22, 2024

Equal Opportunity Statement:EMCOR Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.