Billing And Member Support

Alternate Locations: Work from Home; Charlotte, NC (North Carolina); Dover, NH (New Hampshire); Omaha, NE (Nebraska); Phoenix, AZ (Arizona); Radnor, PA (Pennsylvania) Work Arrangement: Remote : Work at home employee residing outside of a commutable distance to an office location. Relocation assistance: is not available for this opportunity. Requisition #: 72907 The Role at a Glance We are excited to bring on an AVP of Premium & Billing and Member Support to join our Workplace Solutions Group Protection Operations Team in a remote environment. Background Details As an AVP of Premium & Billing and Member Support, you will provide strategic direction and leadership to the Premium & Billing and Member Support functions for the group and worksite insurance blocks. You will develop, direct and execute an integrated strategy for billing, posting and control functions as it relates to the block as well as the oversight of the auditing our self-administered clients. You will develop, direct, and execute a strategy as it relates to member support functions. In addition, you will oversee a team of 9 leaders & 155 individual contributors. You will work with Managers to set strategy, manage workload, and drive re-engineering and transformation efforts. If this sounds like a role for you, please read on! What you'll be doing You will lead a dynamic team in an environment that is constantly changing. Provide training and development opportunities, including stretch assignments, for team members and give honest and open feedback to aid in the development of talent. You will direct and evaluate individual/team performance and takes appropriate action to meet and/or exceed performance standards for assigned areas of responsibility. You will collaborate with finance and internal audit to implement and manage appropriate required and necessary operational and financial risk controls. In addition, you will hold the team accountable to performing, documenting and reporting on controls. You will lead strategy, results, processes and procedures as well as direct the alignment and prioritization of premium and billing activities including billing, posting and reconciliation of premiums and fees associated with suppliers and Third Party Administrators. In addition, you will develop and direct core group and worksite billing and reconciliation strategy, results, processes and procedures at the block and case level. You will direct and oversee the development and execution of custom processes for specialized billing, premium and vendor payments. You will lead strategy, results, and processes and procedures for complex eligibility management customer data requests, enrollment activities and member updates in an accurate, timely and efficient manner. This includes ensuring that all service, quality, and production levels for assigned team(s) are successfully met. Partner and strategize with internal stakeholders to ensure accuracy of member data resulting in accurate premium collection and claims administration. You will work with Finance, Underwriting and Controls to communicate the performance of the billing function including self-administered auditing to provide transparency into the financial operations. You will collaborate with Finance, Underwriting, Treasury, Controls, Customer Delivery, Claim and Customer Experience leaders to develop and implement appropriate strategies to achieve objectives that provide a recommendable customer experience while protecting the company, shareholders and customers. In addition, you will partner with distribution on what we should write and how to manage cases with regards to billing, premium, and eligibility. What we're looking for 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) 10+ Years of service operations, business operations and/or financial operations experience in Group Protection insurance industry that directly aligns with the specific responsibilities for this position, including 3+ or managerial, supervisory, and/or demonstrated leadership experience including influencing senior management/critical stakeholders experience Premium & Billing experience Experience managing people leaders Strategic Planning/Execution Operational Leadership Experience - setting Key Performance Indicators, managing workload/staffing models, managing departmental performance Process re-engineering experience What's it like to work here? At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. What's in it for YOU: A clearly defined career framework to help you successfully manage your career Leadership development and virtual training opportunities PTO/parental leave Competitive 401K and employee benefits ( Free financial counseling, health coaching and employee assistance program Tuition assistance program A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations Effective productivity/technology tools and training Pay Range: $120,600 - $220,100 Actual base pay could vary based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln's total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln's standard benefits package. About The Company Lincoln Financial Group helps people to plan, protect and retire with confidence. As of Dec. 31, 2023, approximately 17 million customers trust our guidance and solutions across four core businesses - annuities, life insurance, group protection and retirement plan services. As of December 31, 2023, the company had $295 billion in end-of-period account balances, net of reinsurance. Headquartered in Radnor, Pa., Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. Learn more at LincolnFinancial.com. Lincoln is committed to creating a diverse and inclusive ( environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Follow us on Facebook ( , X ( , LinkedIn ( , and Instagram ( . For the latest company news, visit our newsroom ( . Be Aware of Fraudulent Recruiting Activities If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters. Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at if you encounter a recruiter or see a job opportunity that seems suspicious. Additional Information This position may be subject to Lincoln's Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln's current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities. Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees. Lincoln Financial Group ("LFG") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling . This Employer Participates in E-Verify. See the E-Verify ( notices. Este Empleador Participa en E-Verify. Ver el E-Verify ( avisos. Lincoln Financial Group ("LFG") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. We have a drug free work environment and we perform pre-employment substance abuse testing.