Bring your talents to a leader in medical technology and healthcare solutions. Rooted in our long history of mission-driven innovation, our medical technologiesopen doors.We support your growth with the training, mentorship, and guidance you need to own your future success.Join us for a career in sales that changes lives.CAREERS THAT CHANGE LIVES - POSITION DESCRIPTION:Provide technical, educational, operational and sales support to assist the district in meeting Cardiac Rhythm Management sales and customer service objectives. CRM seeks candidates who will meet our customer expectations by striving without reserve for the greatest possible reliability and quality in our products, processes and systems by being accountable, having a voice and taking action.A DAY IN THE LIFE - POSITION RESPONSIBILITIES:Technical SupportSuccessfully completes CRM Field Technical Training – including online and field-based trainingPerforms checks/interrogations of all CRM medical device systems post sign-offSupports implants of all CRM products post sign-offProvides on-call support as needed on evenings and weekends post sign-offProvide troubleshooting support as requestedOperational SupportAssures completion of patient registration and any other required hospital documentationHelps manage consignment inventory and trunk inventory once obtainedProvides additional inventory support to meet customer needsMaintains software on programmers throughout the district as directedAssists with managing daily coverage logistics as neededEducational SupportEducates and trains physicians, hospital personnel and office staff on products or solutions for which training has been completedAssists with educating and training new Clinical Specialists and Sales Representatives post sign-offSales SupportPartners with DSM, Sales Reps and DM to learn market dynamics and local customer motivations and needs; has a basic understanding of how Medtronic CRM products and solutions offer value to the customerAssists with obtaining customer POs throughout the quarterHas a basic understanding of the competitive landscapeIndependently identifies customer needs and opportunities and provides feedback to Sales Rep(s) to support sales objectivesOngoing Technical DevelopmentStays up to date on new products, solutions and patient management offeringsCompletes all assigned training in a timely mannerPerforms other related duties as assignedMUST HAVE - MINIMUM QUALIFICATIONS:IN ORDER TO BE CONSIDERED FOR THIS POSITION, THE FOLLOWING BASIC QUALIFICATIONS MUST BE EVIDENT ON YOUR RESUMEHigh School Diploma PLUS a minimum 4 years of work experience in healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing-OR-Associate's Degree PLUS a minimum 2 years of work experience in the healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing-OR-Bachelor's DegreeNICE TO HAVE - DESIRED/PREFERRED QUALIFICATIONS:B.A./B.S. Degree in nursing, life sciences, biomedical engineeringCath Lab, EP Lab, hospital/clinic or cardiology experienceExperience teaching and educating medical personnel, peers and technical support personnelThorough working knowledge of medical terminology and the medical device industryExcellent customer service skillsProven ability to build/maintain positive relationships with peers and colleagues across organization levelsExcellent interpersonal, written/verbal communication skillsAbility to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlinesStrong work ethic in accomplishing objectives of the positionExpertise with Microsoft tools and other business applications (i.e., SalesForce.com)Ability to meet vendor credentialing requirementsIBHRE certification (below Prin level – required for Prin level)PHYSICAL JOB REQUIREMENTS:The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsFrequent required travel to customer clinics, hospitals and offsite meetings. While performing the duties of this job, the employee is regularly required to be independently mobileContinuous verbal and written communicationFrequent 2- handed lifting of up to 40 lbs. from floor to chair/table and from one to another surface at approximately the same levelSitting, standing and/or walking for up to eight plus hours per dayEnvironmental exposures include eye protection, infectious disease and radiationAbility to wear 7-9 lbs of lead for extended periods of time while in the O.R.Frequently required to use hands to finger, handle or feel objects, tools or controlsAbility to effectively use a mobile phone, PC, keyboard and mouseFrequent bending/stooping, squatting and balanceSpecific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and operating a personal computerMust be able to drive approximately 80% of the time within assigned territory.Clinical Specialists are required to be within their assigned territory each day to be available as unscheduled needs arise. CS's are required to work a number of weekend and holidays during the quarter, as determined by local management. Weeknight call coverage is the primary responsibility of the Sales Rep, however, at times, business and/or geographical needs require a CS to be scheduled for week night coverage as approved by regional management.Must have a valid driver's license and active vehicle insurance policy. In addition, your driving record will be reviewed and will be considered as part of your application. Travel Requirements:Minimum travel of 10%About MedtronicTogether, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future.Physical Job RequirementsThe physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)
