POSITION SUMMARY: The Admission Clerk is a vital member of the residential center component of the system of care. TheAdmission Clerk is under the supervision of the Center Director and is responsible for creating a safe and healthy environment for persons served/clients. They are the first person at the center to interact with the persons served/client.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The following is a summary of the major essential functions of this position. The position may require other duties, both major and minor, that are not mentioned below, and specific functions may change from time to time.
Initial contact person for person served/client upon arrival for intake. Creates an environment of hospitality for new persons served/clients. Completes EMR intake documents with person served/client signature. Schedules initial nursing assessment for person served/client. Schedules initial counseling session for person served/client Helps with the handling of persons served/client belongings upon arrival. Work directly with the intake department to help determine which programs and services will best fit the needs of the client. Performs Peer Support individual sessions with clients upon intake. Maintain good relationships with intake staff, administrative personnel, and external professional groups and agencies. Participate in staff and state regulatory training as required Adhere to program policies and procedures while maintaining a professional code of ethics The Admission Clerk is expected to protect the privacy of all persons served/client information in accordance with Addiction Recovery Care Center/Odyssey, Inc.'s privacy policies, procedures and practices, as required by federal and state law, and in accordance with general principle of professionalism as a healthcare provider. Other Duties as assigned. EDUCATION/EXPERIENCE/CERTIFICATION:
High School Diploma or GED Healthcare and Substance abuse experience preferred. Appropriate State and Federal Clearances Peer Support Certified KNOWLEDGE/SKILLS/ABILITIES:
Knowledge and understanding of recovery principles and recovery driven service system Knowledge in Insurance Regulations. Knowledge of community health resources that support life improvement in physical, emotional, mental, and spiritual health, economic security, employment, positive social and family interdependence and positive cultural identity Knowledge of the physical, emotional, intellectual, and spiritual impact of alcohol and other drugs on the individual and family Knowledge of Federal, State and Municipal laws and/or regulations that regulate the treatment of alcoholism and drug addiction Computer literate with experience in a Windows and EMR environment Ability to prioritize work- and work-related responsibilities. Ability to maintain confidentiality and handle crisis situations in a calm and supportive manner Ability to exhibit professional and courteous behavior, consistent with the ARC mission statement, when interacting with persons of varying backgrounds and education levels to create a safe and healthy relationship with clients served WORKPLACE ENVIRONMENT AND ESSENTIAL PHYSICAL REQUIREMENTS
Ability to sit and/or stand for long periods of time Ability to read detailed health records Ability to lift and carry up to 10 lbs. Ability to operate computer and other equipment in the office Must have sufficient mobility to move around the office and the community
