Job Description:
We are looking for a dedicated and hardworking Account Support Specialist to join our team at Dillard's. As a Work From Home Account Support Specialist, you will be responsible for providing excellent customer service and support to our clients in the San Diego, California area. This position is part-time and at the Associate Level, requiring at least 4 years of experience in a similar role.
Responsibilities:1. Manage and maintain customer accounts, ensuring accurate and timely updates to account information.2. Assist clients with account inquiries, resolve any issues, and provide necessary support.3. Work closely with sales team to ensure seamless communication and support for account management.4. Analyze customer data to identify trends and opportunities for improvement.5. Collaborate with internal teams to ensure customer needs are met and exceeded.6. Provide feedback and recommendations for product and service enhancements based on customer interactions.
Requirements:1. 4+ years of experience in customer service, account management, or a related field.2. Strong decision-making skills and ability to think critically to solve problems.3. Excellent communication and interpersonal skills, with the ability to build relationships with clients.4. Ability to work independently and manage multiple tasks efficiently.5. Reliable and dedicated work ethic, with a commitment to excellence in customer service.6. Persuasion skills to influence customer behavior and drive results.
Personality Traits:- Hardworking: Willing to put in the effort and dedication required to succeed.- Reliable: Consistently meet deadlines and deliver high-quality work.
Soft Skills:- Decision-making: Capable of making informed decisions in a fast-paced environment.- Persuasion: Able to influence customer behavior and drive results.
Benefits:- Visa sponsorship for qualified candidates- Training and professional development opportunities- Gym membership for maintaining a healthy work-life balance
Working Environment:- Align work with a greater purpose, contributing to a meaningful mission.- Supportive team environment that values collaboration and communication.
Equal Opportunity Statement:We are an equal opportunity employer and value diversity in our workforce. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability or any other protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
