Alorica is seeking a highly experienced and passionate Account Support Manager to join our team in San Diego, California. As a mid-to-senior level professional with at least 8 years of experience in a similar role, the ideal candidate will be confident in their abilities and have a strong background in analysis and research.
Responsibilities:- Serve as the primary point of contact for assigned accounts, building strong relationships with clients and partners- Provide support and guidance to clients on product offerings, services, and solutions- Analyze client needs and recommend customized solutions to meet their requirements- Collaborate with internal teams to ensure client satisfaction and successful project delivery- Monitor account performance and identify opportunities for upselling or cross-selling- Conduct regular research on industry trends and competitors to stay informed and provide valuable insights to clients- Develop and implement strategies to improve overall account performance and growth
Requirements:- Bachelor's degree in Business Administration, Marketing, or a related field- 8+ years of experience in a client-facing role, preferably in account management or customer support- Strong analytical skills with the ability to gather and interpret data to drive decisions- Excellent communication and presentation skills- Proven track record of building and maintaining successful client relationships- Ability to work independently and collaboratively in a fast-paced environment- Proficiency in Microsoft Office Suite and CRM software
Personality Traits:- Passionate about delivering exceptional customer service and driving business growth- Confident in decision-making and problem-solving
Soft Skills:- Strong analytical skills to interpret data and make informed decisions- Ability to conduct thorough research to stay informed and make strategic recommendations
Benefits:- Relocation allowance for eligible candidates- Life insurance coverage- Paid Time Off (PTO) for work-life balance
Working Environment:- Collaborative and supportive team dynamic- Opportunity to build strong relationships with colleagues, clients, and partners
Equal Opportunity Statement:Alorica is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable laws.
Deadline to apply: April 24, 2024
If you meet the requirements and are excited about the opportunity to join a dynamic team in a growing company, please submit your application before the deadline. We look forward to reviewing your qualifications and discussing how you can contribute to our success at Alorica.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
