Job Description:Costco is seeking a dedicated and hardworking Account Support Assistant to join our team on a part-time basis, working remotely from home. As an Entry Level position, this role is ideal for individuals with at least 1 year of experience who are looking to gain valuable skills in account support and customer service.
Responsibilities:1. Assist with managing and supporting customer accounts through various communication channels.2. Provide exceptional customer service by responding to inquiries, resolving issues, and ensuring customer satisfaction.3. Collaborate with the account management team to identify opportunities to increase customer retention and account growth.4. Maintain accurate records of customer interactions and transactions.5. Assist in analyzing customer data to identify trends and patterns for account improvement.6. Contribute to the development and implementation of account support strategies and initiatives.7. Handle administrative tasks such as preparing reports, updating databases, and processing paperwork.8. Communicate effectively with team members and managers to ensure a seamless workflow and customer experience.
Requirements:1. Excellent communication skills, both written and verbal.2. Strong organizational skills and attention to detail.3. Ability to multitask and prioritize in a fast-paced environment.4. Proficiency in Microsoft Office suite and CRM software.5. Persuasion skills to influence customer decisions.6. Strong decision-making abilities to handle customer inquiries and issues effectively.7. Ability to work independently and as part of a team.8. High school diploma or equivalent required, college degree preferred.
Benefits:1. Retirement plan options.2. Paid sick leave for eligible employees.3. Access to discounted gym membership.
Working Environment:At Costco, we prioritize understanding and empathy in all interactions with our employees and customers. We foster a supportive and collaborative work environment where every team member is valued and respected.
Deadline to Apply: May 4, 2024
Equal Opportunity Statement:Costco is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
