At Bayerwe'revisionaries, driven to solve the world's toughest challenges and striving for a world where 'Health for all Hunger for none' is no longer a dream, but a real possibility.We'redoing it with energy,curiosityand sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing ourcapabilitiesand redefining 'impossible'.There are so many reasons to join us. Ifyou'rehungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference,there'sonly one choice.Account Management SpecialistYOUR TASKS AND RESPONSIBILITIESThe Account Management Specialist plays and integral role, serving as one of the key points of contact for FieldView dealers and customers across a variety of business and operational facets of the Climate sales life-cycle. An Account Management Specialist provides this support on an escalated, tier-two basis.Setup dealers/sellersAddress escalated order placement issues, including the placement of Sales Ops Ordering Tool orders as necessaryBilling/Payment issue assistanceTriaging and escalating software asset issuesProcessing Returns and RefundsManaging Customer Accommodation requestsAddressing Commissions inquiries and issuesFacilitating email address changes / account migrationsHandling renewal preference (payment method or seller affiliation) requestsAddressing Sales Agreement, W9 and EFT inquiriesProcessing Dealer terminationsFacilitating ad hoc report requestsOften requires outbound phone calls for follow up with customers as well as potential support of the inbound support line if necessary.Own and address escalated tickets in SalesforceAssist Climate, Bayer and external stakeholders with account/operational requestsEnsure customer master data integrity across our account hierarchy, ensuring that all hierarchies are documented accurately and maintained efficientlyFacilitate the gathering of pertinent financial documents to be used for all billing and commission purposes; following up on unpaid orders as necessaryIdentify process improvements and identify more efficient ways to accomplish personal and team goals and then sharing successful ideas with othersProvide timely resolution and follow-up to stakeholdersMaintain team documentation and reference materialsEnsure proper information on financial escalationsKnowledgeable about all Climate products, features and current offerings.Become a subject-matter expert for a specific area of focus that pertains to the role.Train other employees as necessary, while engaging with key stakeholders and contributing to broader company improvement effortsRequired qualifications:Minimum of 2+ years' sales support or account management experienceBA/BS Degree requiredAbility to work as early as 7am and/or as late as 6pmPreferred qualifications:Agronomic knowledge a plus but not requiredSales, business or marketing experience is a plusAbility to learn and thrive in a fast-paced environmentSelf-starter with a high degree of initiative and a positive attitudeCreative problem-solving skillsExcellent verbal, written and phone communication skillsCollaborativeWHAT WE OFFERBase salary estimated range between[insert range]annually, depending on the hiring location. You may also be offered bonuses, RSUs cash equivalent, or commission.Comprehensive health benefits including medical, dental, vision, life, and disability, as well as a Life Solutions Plan covering mental health benefitsIndustry leading 401K match of up to 10%Discounted access to Employee Share Purchase Plan programProfessional growth opportunities including up to $10,000 college tuition reimbursement, access to upskilling platform, leadership training, mentoring and coaching programs, and short-term assignments (domestic and international)YOUR APPLICATIONAt Bayer, we strive tobuildinclusive experiences for candidates and employees alike in which a diverse set of perspectives and voices are represented. If this role sounds exciting to you but your experiencedoesn'tperfectly align with the job description, we still encourage you to apply.We'reproud to be an equal opportunity employer. This means we actively pursue ways to celebrate our differences anddon'tdiscriminate based on race, religion, color, national origin, ethnicity, gender, sex (including pregnancy), protected veteran status, age, disability, sexual orientation, gender identity, gender expression, or any unlawful criterion existing under applicable federal, state, or local laws.If you needassistanceoran accommodationdue to a disability, contact us ****** more about our team and mission:https://www.bayer.com/en/us/careers
