Customer Support Associate

Job Description:

Visteon is seeking a part-time Customer Support Associate to join our team in Philadelphia, Pennsylvania. As an Associate Level position with a requirement of 4 years of experience, the Customer Support Associate will play a key role in ensuring excellent customer service and satisfaction.

Responsibilities:- Provide exceptional customer support via phone, email, and live chat- Assist customers with product inquiries, technical issues, and order fulfillment- Resolve customer complaints in a professional and timely manner- Collaborate with other departments to ensure customer needs are met- Track and report customer feedback and trends to improve overall customer experience- Stay up-to-date on company products and services to provide accurate information to customers

Requirements:- Energetic and independent personality traits- Strong communication and problem-solving skills- Ability to work in a fast-paced environment and handle multiple tasks simultaneously- Experience in customer service or related field- Innovation and negotiation soft skills- High school diploma or equivalent- Proficiency in Microsoft Office suite

Benefits:- Company-provided equipment- Employee discounts- Company transportation for work-related travel

Working Environment:At Visteon, we value building strong connections and treating colleagues like an extended family. Our team works together to create a positive, supportive work environment where everyone can thrive and succeed.

Deadline to apply: May 22, 2024

Equal Opportunity Statement:Visteon is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, or any other protected class.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.