Job Description:
DoorDash is seeking a reliable and resilient Online Account Support Representative to join our team in Philadelphia, Pennsylvania. As an Associate Level position, the ideal candidate will have at least 3 years of experience in customer service or a related field. The Online Account Support Representative will be responsible for assisting DoorDash customers with any account-related issues or inquiries through online platforms.
Responsibilities:- Respond to customer inquiries via email, chat, or social media in a timely and professional manner- Troubleshoot and resolve account-related issues, such as password resets or payment discrepancies- Provide excellent customer service to ensure a positive experience for all DoorDash users- Collaborate with other departments to escalate complex issues and find solutions quickly- Maintain accurate records of customer interactions and account changes- Stay up-to-date on company policies and procedures to provide accurate information to customers- Contribute to improving the overall customer support experience through feedback and suggestions
Requirements:- 3+ years of experience in customer service or a related field- Excellent communication skills, both written and verbal- Strong project management skills with the ability to handle multiple tasks simultaneously- High level of adaptability to quickly respond to changing customer needs- Reliable and resilient personality traits to handle challenging customer interactions- Ability to work independently and as part of a team in a fast-paced environment- Proficiency in basic computer skills and familiarity with online platforms- A commitment to providing exceptional customer service and resolving issues effectively
Benefits:- Disability insurance- Paid sick leave- Gym membership
Working Environment:DoorDash is committed to environmental responsibility and sustainable practices. Our team values diversity, equity, and inclusion, and we strive to create a welcoming and supportive work environment for all employees.
Equal Opportunity Statement:DoorDash is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
