Yard Advisor, Customer Service

Job summary
Yard Advisor position in Customer ServiceProviding guidance and expertise to customersCommunicating via email, phone, and video
Job seniority: entry level
Responsibilities
• Focus on timely resolution of customer issues• Learn and speak about lawn and turf science• Resolve customer concerns and answer questions• Respond to phone calls, emails, and SMS texts• Ensure 5-star service to drive customer satisfaction• Communicate work status and customer issues• Share best practices and identify resolutions• About You:• Knowledgeable in lawns and gardens• Previous customer service experience• Exceptional written and verbal communication skills• Customer-centric mindset and willingness to learn• Strong interpersonal skills and flexibility• Thrive under pressure and in a fast-paced environment• Promote teamwork and collaboration• Exhibit Sunday core values
Requirements
• Knowledgeable in lawns and gardens• Previous customer service experience• Exceptional written and verbal communication skills• Customer-centric mindset• Strong interpersonal skills• Ability to thrive under pressure• Work well in a fast-paced environment• Teamwork and collaboration skills
Key Skills Needed
• Knowledgeable in lawns and gardens• Exceptional written and verbal communication• Customer service experience• Ability to thrive under pressure• Strong interpersonal skills• Teamwork and collaboration