Scheduled Hours 40 Position Summary The technical training specialist will be responsible for the design and development of the training needed to support implementation and change management and may also work with other teams (service desk and desktop support). Job Description Primary Duties & Responsibilities Develop culturally sensitive and situation-appropriate training materials â" print and multi-media - to help achieve program implementation and change management goals in collaboration with the change management team and program consultants. Conduct needs analysis. Participate in the evaluation of training needs and recommend effective solutions to achieve successful adoption across a wide and varied environment. Solutions may include job aids, in-system guidance, on-demand online training, multimedia resources, instructor led trainings, visual guides, hybrid sessions, workshops, or lab hours, and should include an awareness of accessibility standards, actionable metrics, and ongoing operational needs. Collaborate effectively with subject matter experts, the program team, the training lead, and implementation partners to ensure deliverables are timely, and risks are identified and communicated appropriately. Develop, test, implement, and present training in multiple formats such as case scenarios, simulations, eLearning, etc., following prescribed strategies and methods. Perform other duties as assigned. Working Conditions
The work is normally performed in the offices located across campus. There will be activities that require trips to many University offices and offsite locations. Provide off hours support, as needed.
Preferred Qualifications Masterâ™s degree in a relevant field with five or more years of experience in instructional design, especially in support of high-impact initiatives in large, complex environments. Experience working in higher education or academic medicine is a plus, as is consulting/agency experience. Creative, curious and strategic thinker who possesses a confident style, coupled with sensitivity and flexibility. Good judgment, discretion, tact and diplomacy skills are essential. Ability to work effectively in a highly collaborative, matrix, and consensus-driven environment. Willingness and ability to embrace change and to adapt approaches in a timely way. Superior writing and presentation skills. Sensitivity to visual aesthetics. Strong organizational skills and attention to detail. Good understanding of project management, and an ability to work to deadlines. Proficiency in Microsoft Office products, including Word, PowerPoint, Excel, and Outlook. Experience with Adobe Creative Suite applications. Experience with screen capture software such as Camtasia. Experience with developing standards-compliant, interactive online learning using software such as Captivate. Experience in developing video/multimedia training materials. Experience with learning management systems, such as Saba or Canvass. Experience and expertise in developing and implementing a range of training methods, modes, and techniques. Workday experience. Certification such as ASTD (American Society for Training and Development) or Certified Online Training Facilitator. Experience providing quality customer service. Required Qualifications Bachelorâ™s degree in relevant discipline (Instructional Technology, Communications or Education) and at least two years of relevant experience (analyzing business processes, applying instructional design methods, developing training and curricula, user documentation and associated communications) in an enterprise environment and/or equivalent combination of education and experience.
Grade G12 Salary Range $57,300.00 - $97,700.00 / Annually
The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget. Questions For frequently asked questions about the application process, please refer to our External Applicant FAQ .
Accommodation If you are unable to use our online application system and would like an accommodation, please email or call the dedicated accommodation inquiry number at and leave a voicemail with the nature of your request.
Pre-Employment Screening All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening. Benefits Statement Personal
Up to 22 days of vacation, 10 recognized holidays, and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness
Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
Family
We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? Weâ™ve got you covered.
WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
For policies, detailed benefits, and eligibility, please visit:
EEO/AA Statement Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the Universityâ™s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. Diversity Statement Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment â" fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply. About Washington University in St. Louis
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.
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