Wellness Coordinator Location Cincinnati, OH : Duties and Responsibilities: Providing excellent services to members and patients. The Wellness Coordinators primary responsibility is to gain memberships in order to meet sales goals. Greeting members and patients upon arrival. Checking members and patients in to see the Chiropractor. Answering phone calls. Re-engaging inactive members. Staying updated on membership options, packages and promotions. Recognizing and supporting team goals and creating and maintaining positive relationships with team members. Maintain the cleanliness of the clinic and organization of workspace Confident in presenting and selling memberships and visit packages Keeping management apprised of member concerns and following manager's policies, procedures, and direction. Willingness to learn and grow Accepting constructive criticism in a positive manner and using it as a learning tool. Office management or marketing experience a plus! Able to stand and/or sit for long periods of time Upholding The Joint Chiropractic's core values of TRUST, INTEGRITY, EXCELLENCE, RESPECT and ACCOUNTABILITY Knowledge and Skill Requirements: Sell memberships and packages Cheerful demeanor Educate patients on wellness offerings and services Manage clinic phone calls Greet patients and assist patients in completing required paperwork Able to work weekends/evenings (as required) Maintain the cleanliness of the clinic and organizations of workspace Dedication to high quality service Maintain a professional appearance and appropriate attire Enthusiastic approach to customer service Confident in presenting and selling service offerings Ensure all member account are current and accurate Complete transactions using point of sale software Able to stand and/or sit for long periods of time Able to lift to 50 pounds High School diploma or equivalent Able to use office equipment: computer, scanner, phone system Proficient with Microsoft Office The duties of this position may change from time to time. The Company and their affiliates reserve the right to add or delete duties and responsibilities at the discretion of its owners/managers. This is intended to describe the general level of work being performed. It is not intended to be all-inclusive. JOB TITLE: Wellness Coordinator A. Overall Strength Demands (Check One): SEDENTARY: LIGHT: MEDIUM: X HEAVY: VERY HEAVY: Exerting up to 10lbs. occasionally or negligible weights frequently; sitting most of the time Exerting up to 20 lbs. occasionally, 10lbs. frequently, or negligible amounts constantly OR requires walking or standing to a significant degree Exerting 20-50 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly Exerting 50-100 lbs. occasionally, 25-50 lbs. frequently, or up to 10-20 lbs. constantly Exerting over 100 lbs. occasionally, 50-100lbs. frequently, or up to 20-50 lbs. constantly B. Identify the Frequency of each physical demand listed below using the following codes: C = CONTINUOUSLY 2/3 or more of the time F = FREQUENTLY From 1/3 to 2/3 of the time O = OCCASIONALLY Up to 1/3 of the time R = RARELY Less than 1 hour per week N = NEVER Never occurs These are descriptions of the way this job is currently physically being performed; it does not address the potential for accommodations if needed. PHYSICAL DEMANDS CODE DESCRIPTION Standing C Requires long periods of standing to review operations Sitting O Doing reports, some paperwork, talking to associates and guests Walking C Moving throughout the center Lifting F Ability to lift a maximum of 50 lbs. with or without assistance Carrying O Ability to carry a maximum of 50 lbs. with or without assistance Pushing/Pulling O Ability to push or pull a maximum of 50 lbs. with or without assistance Reaching F Reaching for items in center Handling F Files, storage boxes, small equipment Finger Dexterity C Computer keyboard, cell phone, calculator, measuring, holding some tools, supplies Kneeling R Inspecting, setting up center and cleaning Crouching R Moving items in center and cleaning Crawling R For some inspections and cleaning Bending F Picking up items from floor, inspecting areas and cleaning Twisting F Moving, inspecting, setting up the center Climbing O Possible for inspecting, changing lights and cleaning etc. Balancing C Standing and reaching/pushing/pulling items Vision C Viewing, inspecting building areas; ensuring work is done appropriately; giving orders, reading maps, monitors and registers. Hearing C Receive and interpret information from others-face to face or by phone Talking C Give information and direction to others in discussion. Foot Controls R Anchor materials with foot Other (specify) C. Machines, Tools, Equipment and Work Aids: (list equipment used in the performance of this job such as PC and peripheral equipment, calculator, office equipment, telephone, copy machine, computer scanner, modem, fax machines, etc.). Use of all center equipment including but not limited to: cash registers, cleaning supplies (mops & brooms). Use of some Computer and Peripheral equipment, Register, monitor, Calculator, Fax Machine, Copy Machine, telephone and credit card machine. Some maintenance includes unclogging toilet, relighting water heater, etc. Office supplies such as notepads, pencils, pens, maps for deliveries etc. Reliable transportation, valid driver's license, acceptable driving record and insurance for positions that require driving: District Manager, Center Manager. D. Environmental Factors: (state the climate in which work is performed, i.e., climate-controlled office, outdoors in various times of seasons, retail environment, etc...) Fast paced work environment. Primarily inside the center. May need to be outside for inspection of property. Requires frequent immersing of hands in water to wash hands. Some positions require gloves. Some cleaning/maintenance responsibilities are performed outdoors in the elements like rain, snow, sleet, hail, sun, hot and cold. Ability to work irregular hours, nights, weekends, and holidays. Work with the public. Requires ability to be on-call 24 hours a day and work 50 hours per week.
