Welcome Coordinator

Job summary
The Welcome Coordinator at Oak Street Health creates an inclusive environment for patientsThe coordinator is responsible for making a positive first and last impression on patientsAdministrative tasks are performed to support the clinic's operations and patient experience
Job seniority: entry level
Responsibilities
• Welcoming patients and guests• Conducting visit check-in and assisting with required forms• Collecting co-pays• Updating patient information in electronic medical record platform• Scheduling/rescheduling appointments within electronic medical records platform• Managing phone lines• Managing faxes in the electronic fax platform• Maintaining cleanliness of the Welcome and Community Room areas• May be required to float to other centers in the region• Other duties as assigned
Requirements
• Strong computer skills and basic knowledge of Google Suite• Professional phone etiquette• Fluency in Spanish, Polish, Russian, or other languages spoken by the community• US work authorization• Experience in customer service setting• Some college preferred
Key Skills Needed
• Strong computer skills• Professional phone etiquette• Fluency in additional languages• Experience in customer service
Benefits
• Paid vacation, sick time• Investment/retirement 401K match options• Health insurance, vision, and dental benefits