Web Chat Representative - Work From Home

Job Description:

Group 1 Automotive is seeking a dedicated and detail-oriented Web Chat Representative to join our team and work from home in Jacksonville, Florida. As a part-time Associate Level position, this role requires a minimum of 4 years of experience in customer service or a related field. We are looking for individuals who are resourceful, reliable, and possess strong research and innovation skills.

Responsibilities:- Respond to customer inquiries and provide assistance through web chat- Resolve customer issues and escalate as needed - Provide information on products and services offered by Group 1 Automotive- Conduct research to ensure accurate and timely responses to customer queries- Maintain a high level of customer satisfaction and professionalism at all times- Collaborate with team members to improve processes and efficiency

Requirements:- Minimum of 4 years of experience in customer service or a related field- Excellent verbal and written communication skills- Ability to multitask and prioritize tasks effectively- Proficiency in using web chat platforms and other online communication tools- Strong research and problem-solving skills- Ability to work independently and as part of a team- High school diploma or equivalent

Benefits:- Retirement plan- Paid overtime- Life insurance

Working Environment:At Group 1 Automotive, we value a culture that embraces change and responds resiliently to challenges. As a Web Chat Representative, you will have the opportunity to grow and develop in a supportive and dynamic work environment.

Deadline to Apply:May 29, 2024

Equal Opportunity Statement:Group 1 Automotive is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome all qualified applicants regardless of race, gender, disability, or any other protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.