Job Description:
As a Web Chat Representative at Harley-Davidson in Jacksonville, Florida, you will be responsible for providing excellent customer service through online chat. You will interact with customers to address their inquiries, resolve their issues, and provide information about products and services offered by Harley-Davidson.
Responsibilities:- Respond to customer inquiries and provide accurate information through online chat- Provide assistance in placing orders, tracking shipments, and processing returns- Resolve customer complaints and escalate complex issues to appropriate departments- Identify and report trends in customer feedback to improve overall customer satisfaction- Collaborate with team members to ensure consistent and high-quality customer service- Meet or exceed performance goals for response times, customer satisfaction, and resolution rates- Stay up-to-date on product knowledge and company policies to provide accurate information to customers- Maintain a positive and professional attitude during all interactions with customers
Requirements:- Excellent communication skills, both written and verbal- Ability to multitask and prioritize effectively in a fast-paced environment- Proficiency in typing and navigating computer systems- Dedication to providing exceptional customer service- Drive to succeed and exceed performance goals- Presentation skills to effectively communicate with customers- People management skills to handle a variety of customer situations- High school diploma or equivalent- Must be authorized to work in the United States- No prior experience required
Benefits:- Vision insurance- Profit-sharing opportunities- Parental leave for eligible employees
Working Environment:You will collaborate with colleagues from around the world, fostering a global village mentality. This will provide you with the opportunity to work with diverse teams and gain valuable international experience.
Equal Opportunity Statement:Harley-Davidson is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to these factors. We welcome applicants from all backgrounds to apply for this position.
Deadline to Apply:May 29, 2024
Join our team at Harley-Davidson and help us provide exceptional customer service to riders and enthusiasts around the world. Apply now!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
