Job Description:Humana is seeking a motivated and reliable Web Chat Officer to join our team on a part-time basis, working remotely from Phoenix, Arizona. As an Entry Level position, no prior experience is required, making this the perfect opportunity for someone looking to kickstart their career in the digital communication field.
Responsibilities:- Respond to customer inquiries through web chat in a timely and professional manner- Assist customers with product information, order status, account inquiries, and other related issues- Research complex issues and provide accurate and helpful solutions- Manage multiple chat conversations simultaneously while maintaining quality and efficiency- Collaborate with team members to ensure consistent and high-quality customer service
Requirements:- Strong written communication skills- Ability to remain resilient and composed in high-pressure situations- Comfortable with conducting research to find solutions to customer inquiries- Basic understanding of people management to effectively handle customer interactions- Reliable internet connection and a designated workspace for remote work
Personality Traits:- Reliable: Able to consistently meet deadlines and deliver high-quality work- Resilient: Capable of handling challenging situations with a positive attitude
Soft Skills:- Research: Proficient in locating and analyzing information to provide accurate solutions- People Management: Ability to effectively communicate and interact with customers in a professional manner
Benefits:- Visa sponsorship for eligible candidates- Free food provided during working hours- Dental insurance coverage
Working Environment:At Humana, we offer a dynamic workplace that values teamwork, fosters innovation, and celebrates shared success. As a Web Chat Officer, you will have the opportunity to contribute to a collaborative and supportive team environment while working remotely from the comfort of your own home.
Deadline to Apply:Interested candidates should submit their applications by April 29, 2024.
Equal Opportunity Statement:Humana is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from individuals of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
