Web Chat Officer

Job Description:

Lockheed Martin is seeking a part-time Web Chat Officer to join our team in New York City, New York. This Associate Level position requires a minimum of 2 years of experience in a similar role. The ideal candidate will be adaptable, dedicated, and possess strong soft skills such as persuasion and analysis.

Responsibilities:- Engage with customers through live web chat to provide assistance and answer inquiries- Resolve customer issues and complaints in a timely and professional manner- Use critical thinking and analysis to identify customer needs and recommend solutions- Collaborate with other team members to ensure a seamless customer experience- Monitor and respond to chat inquiries in a timely manner- Maintain a high level of customer satisfaction and loyalty

Requirements:- Minimum of 2 years of experience in a customer service or sales role- Strong communication skills, both written and verbal- Ability to multitask and prioritize in a fast-paced environment- Adaptable and able to work independently as well as part of a team- Strong problem-solving skills and attention to detail- Experience with live chat software is a plus

Benefits:- Free food- Dental insurance- Training and professional development opportunities- Empowering working environment that encourages employees to take ownership and make impactful decisions

Deadline to apply: May 8, 2024

Equal Opportunity Statement:Lockheed Martin is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.