Job Description:General Electric is seeking a motivated and energetic Web Chat Officer to join our team in Houston, Texas. As a Web Chat Officer, you will be responsible for managing and responding to customer inquiries through our online chat platform, providing exceptional customer service, and ensuring maximum customer satisfaction.
Responsibilities:- Respond to customer inquiries in a timely and professional manner via our web chat platform- Provide support and information to customers regarding products, services, and promotions- Troubleshoot and resolve customer issues and complaints- Collaborate with internal teams to escalate and resolve complex customer issues- Proactively engage with customers to promote products and services- Monitor chat performance metrics and make recommendations for improvement- Stay up-to-date on product knowledge and industry trends- Maintain a positive and professional attitude at all times
Requirements:- 3 years of experience in customer service or a related field- Strong communication and interpersonal skills- Excellent time management and organizational skills- Proficiency in written communication- Ability to work in a fast-paced environment and multitask effectively- Driven and energetic personality traits- Ability to think innovatively and problem-solve effectively
Benefits:- Profit sharing- Disability insurance- Training & professional development opportunities
Working Environment:At General Electric, we are committed to fostering a diverse and inclusive workplace where all employees feel valued, respected, and included. We strive to create a culture of belonging where everyone can thrive and contribute to our success.
Equal Opportunity Statement:General Electric is an equal opportunity employer and welcomes applicants from all backgrounds. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected category. All qualified candidates will be considered for employment.
Deadline to Apply: March 30, 2024
Join our team at General Electric and be a part of a dynamic and innovative company that values diversity, inclusion, and professional growth. Apply now to become our next Web Chat Officer in Houston, Texas!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
