Web Chat Officer

Las Vegas Sands is seeking a part-time Web Chat Officer to join our team in Chicago, Illinois. As an Associate Level position, we require at least 2 years of experience in a similar role.

Responsibilities:- Engage with customers via web chat to provide support, answer inquiries, and resolve issues in a timely and professional manner- Utilize emotional intelligence to understand and address customer needs effectively- Manage multiple customer conversations simultaneously while maintaining quality and efficiency- Collaborate with internal teams to escalate and follow up on customer issues as needed- Adhere to company policies and procedures to ensure customer satisfaction and data security- Provide feedback and suggestions for improving customer service processes and systems

Requirements:- Strong adaptability to handle various customer scenarios and challenges- Reliability in meeting performance metrics and expectations- Excellent emotional intelligence to connect with customers and address their concerns effectively- Proficient in people management to handle difficult or escalated customer interactions- Excellent written communication skills and attention to detail- Ability to work independently and as part of a team in a fast-paced environment

Benefits:- Visa sponsorship for eligible candidates- Parental leave options for new parents- Retirement plan options for long-term financial security- Opportunity to work in a supportive environment that promotes work-life balance and employee well-being

Deadline to apply: May 8, 2024

Equal Opportunity Statement:Las Vegas Sands is an equal opportunity employer and does not discriminate based on race, color, religion, gender, age, national origin, disability, or any other protected category. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.