Web Chat Manager - Work From Home

Job Description:

Southern, a leading company in the Indianapolis area, is seeking a skilled and experienced Web Chat Manager to join our team on a part-time basis. This position offers the opportunity to work remotely from the comfort of your own home, providing flexibility and work-life balance.

Responsibilities:1. Manage and oversee all web chat operations, ensuring timely responses to customer inquiries and maintaining a high level of customer satisfaction.2. Develop and implement strategies to optimize the efficiency and effectiveness of the web chat platform.3. Train and mentor chat agents to provide exceptional customer service and support.4. Monitor and analyze chat data and metrics to identify trends and areas for improvement.5. Collaborate with other departments to streamline communication and ensure a seamless customer experience.6. Handle escalated customer issues and complaints in a professional and timely manner.7. Stay up-to-date on industry trends and best practices to continuously improve web chat operations.

Requirements:1. Bachelor's degree in Business, Communication, or related field.2. Minimum of 6 years of experience in a customer service or web chat management role.3. Strong project management skills and ability to prioritize and multitask in a fast-paced environment.4. Excellent time management and organizational skills.5. Hardworking and driven personality traits, with a commitment to delivering high-quality results.6. Excellent written and verbal communication skills.7. Proficiency in Microsoft Office and web chat software.8. Ability to work independently and as part of a team.

Benefits:1. Retirement plan2. Paid sick leave3. Company-provided equipment for remote work

Working Environment:At Southern, we encourage calculated risk-taking to drive innovation and progress. We value creativity, collaboration, and a positive work culture that fosters growth and success.

Equal Opportunity Statement:Southern is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

Deadline to Apply: April 27, 2024

Don't miss this exciting opportunity to join a dynamic team and make a positive impact on our customers' experience. Apply now to become our new Web Chat Manager!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.