Web Chat Manager - Work From Home

Job Description:

We are seeking a talented and experienced Web Chat Manager to join our team at Hilton. This is a part-time position that allows you to work from the comfort of your own home in Charlotte, North Carolina, US. As a Mid-to-Senior Level Web Chat Manager with at least 7 years of experience, you will be responsible for managing our online chat services and ensuring exceptional customer service for our guests.

Responsibilities:1. Oversee and manage the day-to-day operations of our web chat platform.2. Train and mentor a team of chat agents to provide excellent customer service.3. Monitor chat interactions to ensure quality and efficiency.4. Analyze chat data to identify trends and opportunities for improvement.5. Collaborate with other departments to integrate chat services with existing systems.6. Develop and implement strategies to increase chat engagement and customer satisfaction.7. Stay up-to-date on industry trends and best practices in web chat management.

Requirements:1. 7+ years of experience in web chat management or a related field.2. Resourceful and reliable with a strong attention to detail.3. Excellent teamwork and communication skills.4. High emotional intelligence and the ability to handle difficult situations with tact and professionalism.5. Strong analytical skills and the ability to use data to drive decision-making.6. Experience with chat software and customer relationship management tools.7. Ability to thrive in an environment that embraces and navigates change seamlessly.

Benefits:- Free food- Free accommodation- Disability insurance

Equal Opportunity Statement:Hilton is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

Deadline to apply: ********

If you meet the requirements and are ready to take on the challenge of managing our web chat services, we encourage you to apply for this exciting opportunity with Hilton. Join us in providing exceptional service and hospitality to our guests around the world.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.