Job Description:Accenture is seeking a motivated and dedicated Web Chat Manager to join our team in San Francisco, California. As a Mid-to-Senior Level professional with at least 6 years of experience, you will be responsible for managing and overseeing our web chat operations to ensure exceptional customer service and satisfaction.
Responsibilities:- Manage a team of web chat representatives to ensure smooth operations and efficient customer service- Develop and implement strategies to enhance the overall customer experience through web chat interactions- Monitor web chat performance metrics and provide regular reports to management- Train and mentor web chat representatives to improve their communication and problem-solving skills- Collaborate with other departments to address customer inquiries and concerns effectively- Maintain up-to-date knowledge of industry trends and best practices in web chat customer service
Requirements:- Bachelor's degree in a related field or equivalent work experience- Proven experience in managing web chat operations and customer service teams- Excellent negotiation skills and emotional intelligence to handle difficult customer interactions- Strong communication and organizational skills- Ability to work effectively in a fast-paced environment and meet deadlines- Proficiency in CRM software and web chat platforms
Personality Traits:- Motivated- Dedicated
Soft Skills:- Negotiation- Emotional intelligence
Benefits:- Retirement plan- Paid sick leave- Travel opportunities
Working Environment:At Accenture, we focus on exceeding customer expectations and delivering delight. We strive to create a positive and supportive work environment where employees can thrive and grow in their careers.
Equal Opportunity Statement:Accenture is an equal opportunity employer and we welcome all qualified candidates to apply for this position. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
