Web Chat Manager

Job Description:

As a Web Chat Manager at Viacom in Jacksonville, Florida, you will be responsible for overseeing and managing the web chat platform for the company. This role requires a candidate with at least 8 years of experience in a similar role, at a mid-to-senior level, who is reliable, dedicated, and possesses strong strategic planning skills. The ideal candidate should also have a strong ability to work well within a team.

Responsibilities:1. Manage and oversee the web chat platform, ensuring smooth operations and providing support to users.2. Develop and implement strategies to optimize the web chat experience for users and increase customer satisfaction.3. Collaborate with cross-functional teams to ensure that the web chat platform aligns with company goals and objectives.4. Monitor and analyze performance metrics to make data-driven decisions and improvements.5. Train and mentor team members to ensure consistent and high-quality support through the web chat platform.6. Stay up-to-date on industry trends and best practices to continuously improve the web chat platform.

Requirements:1. Bachelor's degree in a relevant field.2. At least 8 years of experience in web chat management.3. Strong strategic planning and decision-making skills.4. Excellent communication and teamwork abilities.5. Proficiency in web chat platforms and related technologies.

Benefits:- Free food- Retirement plan- Paid sick leave- Health and wellness initiatives to prioritize employee well-being

Equal Opportunity Statement:Viacom is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified individuals are encouraged to apply.

Deadline to apply: ******** How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.