Web Chat Manager

Job Description:

Texas Instruments is seeking a highly motivated and experienced Web Chat Manager to join our team in Denver, Colorado. As a Mid-to-Senior Level position, the ideal candidate will have at least 8 years of experience in web chat management and possess a strong work ethic and passion for driving results.

Responsibilities:- Manage and oversee the day-to-day operations of the web chat team- Develop and implement strategies to improve customer service and satisfaction through chat interactions- Monitor chat performance metrics and analyze data to make informed decisions- Train and develop team members to ensure consistent quality and efficiency- Collaborate with other departments to optimize chat processes and workflows- Stay up-to-date on industry trends and best practices in web chat management

Requirements:- 8+ years of experience in web chat management- Strong project management skills- Excellent people management abilities- Hardworking and passionate attitude towards work- Bachelor's degree in a relevant field preferred

Benefits:- Parental leave- Company transportation- Paid overtime

Working Environment:At Texas Instruments, we promote equality and fairness for all employees. Our inclusive and diverse work environment encourages collaboration and innovation.

Deadline to Apply: May 6, 2024

Equal Opportunity Statement:Texas Instruments is an equal opportunity employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.